Learn how to return your item and what qualifies for a refund.

Return Shipping<ul data-stringify-type="unordered-list" data-list-tree="true" data-indent="0" data-border="0"><li data-stringify-indent="0" data-stringify-border="0">ALL SALES ARE FINAL.</li><li data-stringify-indent="0" data-stringify-border="0">We only replace items if they arrive defective or damaged, and only if inventory is available.&#xA0;</li><li data-stringify-indent="0" data-stringify-border="0">Customers are responsible for all return shipping costs.</li><li data-stringify-indent="0" data-stringify-border="0">Shipping fees are non-refundable. If you receive a refund, the cost of return shipping will be deducted.</li></ul>We recommend:<ul data-stringify-type="unordered-list" data-list-tree="true" data-indent="0" data-border="0"><li data-stringify-indent="0" data-stringify-border="0">Using a trackable shipping service or purchasing shipping insurance for items valued over $75.</li><li data-stringify-indent="0" data-stringify-border="0">Retaining proof of shipment.</li><li data-stringify-indent="0" data-stringify-border="0">We cannot guarantee receipt of returned items. For exchanges, approval depends on available stock and may result in a refund for the order.</li><li data-stringify-indent="0" data-stringify-border="0" style="font-style: italic;">Once return details are confirmed, we will provide the return shipping address (Self-Return).&#xA0;</li></ul> Exceptions to the Policy:While our policy is generally that all sales are final, we acknowledge that there may be exceptional cases. In specific circumstances, such as product defects or other significant issues with the merchandise, we may, at our discretion, consider requests for refunds or exchanges. To make such a request, please provide proof of purchase and submit it to our support team. Each request will be reviewed individually, and decisions will be made based on the merits of each case.Policy Changes:We reserve the right to modify or amend this policy at any time. Any changes will be communicated clearly at the event venue or through other appropriate communication channels, ensuring our attendees are always informed.

What is EMPIRE Merch Return Policy?

Shop

EMPIRE Merch

EMPIRE Merch Return Policy

Why is my new record dusty or dirty?

Can you replace my noisy record?

My record is skipping — what should I do?

Vinyl Care & Troubleshooting Guide

How to Know if Your EMPIRE Merch Order Was Successful

How to Fix a Wrong Shipping Address on Your EMPIRE MerchOrder

How to Cancel or Change a EMPIRE Merch Order

Reasons Why Your EMPIRE Merch Order May Be Canceled

Which Payment Methods Are Accepted by EMPIRE Merch

Why You Might See Multiple Charges from EMPIRE Merch

What to Do If Your Credit or Debit Card Isn’t Working at Checkout

Understanding Non-Sterling Transaction Fees on International Orders

Tracking Orders, Payments & Receipts

When Will Your EMPIRE Order Ship

How to Track Your EMPIRE Order

Does EMPIRE Offer Expedited Shipping?

What to Do if Your EMPIRE Order Arrives in Multiple Shipments

What to Do if Your EMPIRE Package Is Marked Delivered but Missing

Does EMPIRE Ship Internationally

Which Shipping Carrier Will Deliver Your EMPIRE Order

What Happens if Your EMPIRE Package Is Returned to Sender

Shipping Times, Carriers & Delivery Info

How to Use a Gift Card On EMPIRE Merch

How to Apply a Discount or Promo Code on your EMPIRE Merch Order

Troubleshooting Gift Cards & Discount Codes for EMPIRE Merch

Gift Cards, Promo Codes & Discounts

How to Wash & Care for EMPIRE Merch

HOLIDAY DISCOUNT AND PROMO CODES

I PAID FOR EXPEDITED SHIPPING, WHY HASN'T IT SHIPPED?

WHERE IS MY BLACK FRIDAY/CYBER MONDAY ORDER?

HOLIDAY SHIPPING DELAYS

MARKED DELIVERED BUT NOT ARRIVED?

NAVIGATING HOLIDAY SHIPPING DEADLINES: ENSURE YOUR GIFTS ARRIVE ON TIME

EXTENDED HOLIDAY RETURN WINDOW

UPDATING OR CORRECTING SHIPPING ADDRESSES FOR HOLIDAY ORDERS

HANDLING OUT-OF-STOCK AND BACKORDER ITEMS DURING THE HOLIDAYS

CARRIER AND DELIVERY DELAYS

Holiday Orders 2025