Tracking Orders, Payments & Receipts
Learn how to track your BoomBox order, get payment confirmations, and view receipts.
How to Know if Your EMPIRE Merch Order Was Successful
Learn how to confirm your EMPIRE Merch order and what to do if you didn’t get a confirmation email.
How to Fix a Wrong Shipping Address on Your EMPIRE MerchOrder
Need to update your shipping address? Here's what to do if you entered the wrong one.
How to Cancel or Change a EMPIRE Merch Order
Learn how to cancel or make changes to your EMPIRE Merch order before it ships.
Reasons Why Your EMPIRE Merch Order May Be Canceled
Understand common reasons for EMPIRE Merch cancellations and what to do next.
Which Payment Methods Are Accepted by EMPIRE Merch
See what payment options are accepted by EMPIRE Merch, including credit cards and Klarna.
Why You Might See Multiple Charges from EMPIRE Merch
Unsure why you were charged more than once? Here's what it could mean and how to fix it.
What to Do If Your Credit or Debit Card Isn’t Working at Checkout
Having issues with payment at checkout? Follow these steps if your card is being declined.
Understanding Non-Sterling Transaction Fees on International Orders
Learn what non-sterling transaction fees are and when they apply to international orders.