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EMPIRE Merch

Find answers fast in our Help Center. Get order updates, shipping info, return policies, and more to resolve your issue quickly and easily.

EMPIRE Merch Help Center

New vinyl records can arrive with light residue or debris from pressing plants. Learn why this is normal and how to safely clean your record before first play.

Vinyl Care & Troubleshooting Guide

Learn how to track your BoomBox order, get payment confirmations, and view receipts.

Tracking Orders, Payments & Receipts

Find out how long shipping takes, who delivers your package, and what to expect during delivery.

Shipping Times, Carriers & Delivery Info

Get help with gift cards, apply discount codes, and troubleshoot promo issues.

Gift Cards, Promo Codes & Discounts

Tips for washing your new merch to keep them in great condition.

How to Wash & Care for EMPIRE Merch

Find quick answers to common holiday shopping questions—shipping deadlines, order tracking, returns, and more. Stay informed and stress-free this season with our easy-to-follow support guides.

Holiday Orders 2025

Learn how to return your item and what qualifies for a refund.